• With a new way to search designed around Airbnb Categories, the innovative Split Stays feature, and AirCover for guests, this launch represents the biggest change to Airbnb in a decade.
  • The launch comes on the back of Malaysia’s international borders reopening, as travel interest amongst international and domestic guests continue to surge

Kuala Lumpur, 12 May 2022 — Last year, Airbnb launched 150 upgrades to improve the Airbnb service. Today, the company is launching the latest and biggest change to Airbnb in a decade including:-

  • Airbnb Categories - A new way to search that makes it smoother to discover millions of homes you never knew existed.
  • Split Stays – An innovative feature providing more options for longer stays by splitting trips between two homes.
  • Aircover for visitors – A comprehensive protection in travel, included for free with every stay.
“The way people travel has changed forever. That’s why we’re introducing the biggest change to Airbnb in a decade,” 
said Brian Chesky, CEO, and Co-Founder of Airbnb. 

“First, people are more flexible about where they live and work, so we’ve designed a new way to search with Airbnb Categories. Second, people are taking longer trips, so we created Split Stays to give you more options by splitting your trip between two homes. And third, we’re introducing AirCover for guests, giving you the confidence to book knowing that Airbnb’s got your back.”

These platform updates come surge as Malaysia announce border reopening, in early March that global borders might reopen on 1 April*,

● Singapore, the United States, the UK, and Australia topped the list of searches for stays in Malaysia.

● The Asia Pacific is represented in Malaysians’ list of favourite overseas destinations to visit, with London, Istanbul, Bali, Paris, and Melbourne ranking topmost search cities by Malaysian guests.

Most of us can only think of a few dozen cities to type into the search box, but there are Airbnbs in 100,000 towns and cities around the world.

That’s why Airbnb is introducing a new way to search designed around Airbnb Categories, with 56 new categories that organize homes based on their style, location, or proximity to a travel activity. When you search for a destination, your search results are also organized by categories that are relevant to that destination, making it easy to discover millions of unique homes you never knew existed.

To create Airbnb Categories. Airbnb evaluates millions of homes using machine learning to analyze titles, written descriptions, photo captions, structured data from hosts, and reviews from guests. Guests can search directly from Style categories including Boats, Cabins, Farms, and Tiny Homes - plus much, much more.

With Split Stays, you will typically see around 40% more listings when searching for longer stays.

When searching for a specific destination, Split Stays automatically appear in your search results. For example, when browsing the National Parks Category, Split Stays might suggest a pair of homes near Zion National Park and the Grand Canyon.

When viewing Split Stays on a map, an animated line visually connects the two homes to show you the distance between them and the sequence of the stays. Once you select a Split Stay, you’re guided through an easy-to-use interface to book each stay, one home at a time.

AirCover is always included and always free, and it represents the biggest upgrade to Airbnb customer service in a decade.

With AirCover, you're covered by four protections every time you stay on Airbnb:
  • Booking Protection Guarantee - In the unlikely event a Host needs to cancel your booking within 30 days of check-in, we’ll find you a similar or better home, or we’ll refund you.
  • Check-In Guarantee - If you can’t check into your home and the Host cannot resolve the issue, we’ll find you a similar or better home for the length of your original stay, or we’ll refund you.
  • Get-What-You-Booked Guarantee - If at any time during your stay you find your listing isn't as advertised — for example. the refrigerator stops working and your Host can’t easily fix it, or there are fewer bedrooms than listed — you'll have three days to report it and find you a similar or better home, or well, refund you.
  • 24-hour Safety Line - If you ever feel unsafe, you’ll get priority access to specially-trained safety agents, day or night.
AirCover has been designed directly into the Airbnb app and website, making it easy for you to contact an agent and resolve issues quickly.

The redesigned app and website with the categories split stays feature and aircover for guests will be available worldwide this week. 

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.

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