26 November 2017

UPDATES ON AIRASIA FLIGHTS FROM AND TO BALI AND LOMBOK AS OF 26 NOVEMBER 2017 15:00 HRS LT (GMT +8)

TRAVEL ADVISORY

AirAsia wishes to provide updates on the status of flights from and to Bali and Lombok following the volcanic active ty of Mount Agung in Bali.
AirAsia is currently in close coordination with the authorities and will continually conduct risk assessments to ensure the safety of our operations.

Flights affected as a result of the volcanic activity are:

DATE: 26 NOVEMBER 2017

Flight No.
To/From
Status
QZ 540
Denpasar – Darwin
Canceled
QZ 541
Darwin – Denpasar
Canceled
QZ 554
Denpasar – Kuala Lumpur
Canceled
QZ 555
Kuala Lumpur – Denpasar
Canceled
QZ 510
Denpasar – Kuala Lumpur
Canceled
QZ 510
Kuala Lumpur – Kolkata
Canceled
QZ 536
Denpasar – Perth
Canceled
QZ 537
Perth – Denpasar
Canceled
QZ 508
Denpasar – Singapore
Canceled
QZ 509
Singapore – Denpasar
Canceled
QZ 544
Denpasar – Perth
Canceled
QZ 545
Perth – Denpasar
Canceled
QZ 7533
Denpasar – Jakarta
Canceled
QZ 7534
Jakarta – Denpasar
Canceled
XT 7518
Jakarta – Denpasar
Canceled
XT 7519
Denpasar – Jakarta
Canceled
XT 7514
Jakarta – Denpasar
Canceled
XT 7515
Denpasar – Jakarta
Canceled
XT 7516
Jakarta – Denpasar
Canceled
XT 7517
Denpasar – Jakarta
Canceled
XT 7624
Surabaya – Denpasar
Canceled
XT 7625
Denpasar – Surabaya
Canceled
XT 7523
Denpasar – Jakarta
Canceled
XT 7522
Jakarta – Denpasar
Canceled
AK306
Kuala Lumpur – Lombok
Canceled
AK307
Lombok – Kuala Lumpur
Canceled
AK308
Kuala Lumpur – Lombok
Canceled
AK309
Lombok – Kuala Lumpur
Canceled
AK374
Kuala Lumpur – Denpasar
Canceled
AK375
Denpasar – Kuala Lumpur
Canceled
AK378
Kuala Lumpur – Denpasar
Canceled
AK379
Denpasar – Kuala Lumpur
Canceled
FD 398
Bangkok – Denpasar
Rescheduled
FD 399
Denpasar – Bangkok
Rescheduled

Affected guests will be notified of their flight status and the options made available to them via their registered e-mail address. 

Guests whose flights were cancelled are entitled to choose one of the following service recovery options being offered:
  1. Move flight: Change to a new travel time on the same route within 30 calendar days from original flight time without additional cost and subject to seat availability; OR
  2. Credit Account: Retain the value of your fare in a credit account for your future travel with AirAsia. The online Credit Account to be redeemed within 90 calendar days from the date of issuance.
Guests are advised to check www.airasia.com and AirAsia's social media pages for further announcements.

We also encourage guests to check their flight status through "Manage My Booking" feature on AirAsia's website.

For guests requiring further information and assistance please contact our customer support team at https://support.airasia.com
                                                                                     
AirAsia will continue to be in close coordination with related authorities and provide updates on the latest developments.
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