23 June 2017

ARRIVE AT THE AIRPORT AT LEAST 3 HOURS BEFORE DEPARTURE TO AVOID EXPECTED FESTIVE SEASON CONGESTION

AirAsia and AirAsia X once again would like to encourage all guests travelling during the festive period of Hari Raya Aidilfitri to perform self-check in and arrive at the airport earlier to clear all travel formalities and avoid the expected congestion due to the surge of passenger numbers travelling during this festivity period.

It is advisable for guests to arrive at the airport at least 3 hours prior to scheduled time of departure for AirAsia flights and at least 4 hours earlier for AirAsia X flights.

AirAsia would also like to remind guests to conduct self-check-in via web, mobile or kiosk services for a smoother journey at the airport. Web, mobile and kiosk check-in services are available 14 days and up to 1 hour prior to departure for all AirAsia flights and up to 4 hours prior to departure for all AirAsia X flights. The self-service options including Self Check-In and Self Bag Tag are fully operational at Kuala Lumpur International Airport 2 (klia2), Langkawi International Airport, Penang International Airport, Senai International Airport, Kuching International Airport, Kota Kinabalu International Airport, Sultan Abdul Halim Airport, Bintulu Airport, Sultan Ismail Petra Airport, Sultan Mahmud Airport, Labuan Airport, Miri Airport, Sandakan Airport, Sibu Airport and Tawau Airport.

For guests with baggage to check-in, Baggage Drop counters close 60 minutes before flight departure for all AirAsia and AirAsia X flights. As congestion is expected at the security scanning, baggage clearance and immigration checkpoints during this holiday season, it is best to complete baggage drop and proceed to the boarding gate as early as possible.

Guests with group booking, reduced mobility or with special needs are only allowed to check-in at the counter and should allocate more time to clear all travelling formalities. Rest assured, AirAsia’s ground staff will be available at the airport to assist all guests with their travelling needs and to ensure a pleasant journey for everyone throughout the Aidilfitri celebrations.

Each guest is only allowed ONE piece of cabin baggage (not larger than 56 x 36 x 23cm, including handles and wheels) AND one laptop bag or handbag (no larger than 40 x 30 x 10cm) on-board and the total permitted weight for 2 pieces must not exceed 7kg. All guests are encouraged to pre-book sufficient baggage weight for more savings. Log on to ‘Manage My Booking’ to add more baggage weight allocation at airasia.com up to 4 hours before the scheduled time of departure or through the AirAsia mobile app on iPhone and Android devices, as well as the mobile site mobile.airasia.com.

It is also recommended for guests to pre-book their meals online to ensure meals are served during their flights, as increased demand may result in insufficient meals available on the flights for on board purchases.  Pre-book meals are available up to 24 hours before scheduled departure time via ‘Manage My Booking’ as well.

We would like to wish everyone Selamat Hari Raya Aidilfitri and happy holidays ahead. Keep updated with AirAsia’s latest promotions and activities via Twitter (twitter.com/AirAsia) and Facebook (facebook.com/AirAsia).
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